Shipping Policy
A legal disclaimer
Shipping, Pre-Order & Returns Policy
Effective Date: July 2026
Shipping Policy
Order Processing
Orders are typically processed within 1–5 business days after payment is received unless otherwise stated on the product page.
Orders are not processed, shipped, or delivered on weekends or holidays.
During product launches, promotions, holidays, or periods of high order volume, processing times may be extended.
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Shipping Carriers
CocoLager™ may use third-party shipping carriers including but not limited to:
* UPS
* USPS
* FedEx
* Other authorized carriers
Carrier selection may vary based on destination, package size, and service availability.
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Shipping Rates
Shipping charges are calculated during checkout and are based on:
* Delivery location
* Package weight
* Package dimensions
* Carrier rates
Any applicable taxes, fees, or surcharges will be displayed during checkout where required by law.
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Delivery Estimates
Estimated delivery times are provided for convenience only.
CocoLager™ does not guarantee delivery dates and is not responsible for delays caused by:
* Carriers
* Weather conditions
* Natural disasters
* Labor disputes
* Government actions
* Customs processing
* Incorrect customer information
* Other events beyond our control
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Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an order is returned due to an incorrect address provided by the customer:
* Additional shipping charges may apply
* Reshipment may require payment of new shipping costs
* Refunds may be reduced by shipping and handling expenses incurred
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Lost, Stolen, or Delayed Packages
If your package is lost or damaged in transit, please contact us and we will work with you to determine available resolution options.
Once an order has been transferred to the carrier, responsibility for delivery rests with the carrier.
CocoLager™ is not responsible for:
* Lost packages
* Stolen packages
* Carrier delays
* Delivery errors made by carriers
Customers are encouraged to purchase shipping protection when available during checkout.
If shipping protection is purchased, claims must be submitted according to the protection provider’s requirements.
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Shipping Restrictions
CocoLager™ currently ships only to locations where shipment of our products is permitted by applicable laws and regulations.
We reserve the right to refuse or cancel orders to locations where shipment is restricted or prohibited.
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Pre-Order Policy
Pre-Order Products
Certain CocoLager™ products may be offered for pre-order prior to production, inventory availability, or official release.
By placing a pre-order, you acknowledge and agree that:
* Your payment may be collected at the time the order is placed.
* Estimated shipment dates are estimates only.
* Production schedules may change.
* Delivery dates are not guaranteed.
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Delays
While we make every effort to meet projected timelines, manufacturing, packaging, ingredient sourcing, regulatory review, shipping, and other factors may result in delays.
CocoLager™ shall not be liable for delays related to pre-order fulfillment.
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Product Changes
We reserve the right to make reasonable changes to:
* Packaging
* Labeling
* Product appearance
* Product specifications
* Ingredients (where legally permitted)
without prior notice.
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Pre-Order Cancellation
Pre-orders may be cancelled for a full refund before fulfillment begins.
Once an order enters production preparation, fulfillment processing, or shipment, cancellation requests may not be possible.
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Returns & Refund Policy
Food and Beverage Products
Due to food safety, quality control, and regulatory requirements, all sales are final.
We do not accept returns of food or beverage products.
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Damaged or Incorrect Orders
If you receive:
* A damaged product
* A defective product
* An incorrect order
please contact us within 7 calendar days of delivery at:
Include:
* Order number
* Description of the issue
* Photos of the product and packaging
We may, at our sole discretion:
* Replace the product
* Issue store credit
* Issue a refund
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Refused Deliveries
Orders refused by the recipient may not be eligible for refund due to food safety restrictions.
Any approved refund may be reduced by shipping, handling, or carrier charges incurred.
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Chargebacks
Customers agree to contact CocoLager™ first to attempt resolution of any order issue before initiating a chargeback or payment dispute.
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Limitation of Liability
To the maximum extent permitted by law:
CocoLager™ shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from:
* Shipping delays
* Lost shipments
* Carrier errors
* Product availability
* Pre-order timing
* Website errors
Our maximum liability relating to any order shall not exceed the amount paid for that order.
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Contact
Questions regarding shipping, pre-orders, or returns may be directed to: